Shipping & FAQS

PAYMENT
We accept payment through PAYPAL, APPLEPAY and any MASTER/VISA/AMEX. We do not accept bank transfer at the moment, however if you face any problem, please let us know by dropping us an email, or the contact form. We will try our very best to make you own our pieces! 

SHIPPING
All orders ship within 2-4 business days of placement via SINGPOST registered mail, and we'll send you a shipment notification email as soon as your order goes out. Shipping on domestic orders is free, and you can expect your order to arrive about 3 days after receiving shipment notification. Please contact us if you have any special shipping needs.
 
INTERNATIONAL SHIPPING
Shipping for international orders is S$8, orders are shipped via Singpost International registered mail, which usually takes about two weeks to arrive, but can take up to 3 or 4 weeks depending on how long a package is held in customs. If you are concerned about tracking, please contact us to make other shipping arrangements.
Please note that international shipments may be subject to import tax upon arrival at their destination and YARD YARN is not responsible for customs fees or taxes charged upon arrival. Please contact us if you have any further questions or concerns about international shipping.
 
EXCHANGE POLICY
We like what we make and we want you to like it too. In the unlikely event that your order arrives damaged or less than spectacular in any way, returns need to made within 7 days of receiving your order. Please contact us before sending an item back to authorize a return. Items should be sent back in original condition, and include a note stating the reason for your return or exchange, as well as a return address. We can issue an exchange for another item. Should you have any other issues with an order, please don't hesitate to contact us and we'll do our very best to take care of you. 
Items marked as SALE cannot be returned and/or exchanged. 
 
ACCESSORY CARE
Our accessory are made from a series of stainless steel, rhodium, and plated hardware. Ornamental beads and leather parts are synthetic, unless stated otherwise.
You'll find specification stated on the each product page.
Rhodium and plated metals will tarnish with contact with air, humidity, perfume and perspiration.
The best way to care for your jewelry is to keep it in a clean/dry place, and avoid long term exposure to humidity if possible. Try to store your accessory outside of a steamy bathroom, and remove jewelry when showering and swimming. (Both chlorine and salt water can lead to some major tarnish, so those two are best to avoid!) You may like to clean the accessory before storing them with a clean, dry cloth.
 
REPAIRS
We stand behind the quality of our work, and with proper care, your accessory should last you for many years to come. However, accessory is by no means indestructible. Please don't expect to be able to put your jewelry too far through the ringer without consequence. Chains cannot stand unlimited pulling, and a bracelet really will look a lot worse for wear if it goes through the garbage disposal. Should you require a repair, please contact us with a description of what happened and we'll be happy to get you fixed up. If the repair is a result of undue wear and tear, a small repair fee will apply.